How to insert a SIM card in my Mobeye CM4 Series device?

sim card in Mobeye CM4 Series

Time needed: 1 minute.

Learn how to insert a new SIM card in your Mobeye CM4 Series device. Note: if you change a SIM card, you will not loose data. All user settings are stored in the internal memory.

  1. Be sure no power has been connected

    Before taking out a SIM card or placing a new SIM card, disconnect all power supplies. Remove the batteries. For systems that are powered by an external source, also take away the power source. This can be done by simply unplugging the mains adapter, or by removing (at least one of) the wires from the + and – in the connector block.

  2. Place the SIM card

    Slightly move the card holder cover to the left and lift it up. The new SIM card is placed on the board with the copper part down and the angled tip at the top right. Use your fingertip to find the right position. Next bring down the card holder cover and slightly move it to the right.
    If you place your own SIM card, take care that the pin code was removed before inserting it.

  3. Reconnect power supply

    Now you can reconnect the power supply by inserting batteries and/or attaching the external power.

  4. Add the new phone number to the address book in your phone

    From now on you will receive the alarm notifications from another telephone number, so don’t forget to add the new phone number to your contact list/address book. This will help you to recognize the alarm call easily.


The video below demonstrates how to change the SIM card in a Mobeye “CM4” and “CML4” Series device.

Mobeye SIM Card

Please note, if your system is connected to the Mobeye Internet Portal and you’re using a Mobeye SIM card, the procedure is a bit different. For this situation Mobeye will supply the instructions, once you’ll receive a new SIM card.