This guide explains how to insert a SIM card into your Mobeye CM4 Series device to ensure proper setup and stable mobile connectivity.
Time needed: 1 minute
Learn how to insert a new SIM card into your Mobeye CM4 Series device. Note: you will not lose data. All user settings are stored in the internal memory.
- Ensure that no power has been connected
Before removing a SIM card or inserting a new one, disconnect all power supplies. Remove the batteries. For systems powered by an external source, also disconnect the power source. This can be done by simply unplugging the mains adapter or by removing at least one of the wires from the + and – terminals in the connector block.
- Insert the SIM card
Gently shift the card holder cover to the left and lift it upward. Position the new SIM on the board with the copper part facing downward and the angled tip at the top right. Use your fingertip to ensure the correct placement. Subsequently, lower the card holder cover and gently shift it to the right.
If you are inserting your own SIM card, ensure that the pin code has been removed before insertion. - Restore the power supply
You can now restore the power supply by inserting batteries and/or connecting the external power source.
- Ensure to include the new phone number in the address book on your phone
From now on, you will receive alarm notifications from another telephone number. Therefore, remember to add the new phone number to your contact list or address book. This will facilitate easy recognition of the alarm call.
Video: how to change a SIM card
The video below shows you how to change the SIM in a Mobeye CM4 and CML4 series device.
Mobeye SIM Card
The Mobeye SIM card is included in most deliveries and can be activated online via the Mobeye Portal. If the SIM card is missing, you can request one free of charge by providing the device type and your address.
The Mobeye SIM card is PIN-protected and works exclusively in a Mobeye device. Do not insert it into any other device. For more information about the Mobeye SIM card, visit: mobeye.com/en/sim-cards. Details on the rates for using the Mobeye Portal and SIM card can be found at mobeye.com/en/sim-portal.
If you experience any problems or have questions regarding operation, please consult Mobeye.
Please be aware that if your system is connected to the Mobeye Internet Portal and you’re utilising a Mobeye M2M SIM card, the procedure differs slightly. In this scenario, Mobeye will provide the instructions once you receive a new SIM card.