Refunds and Returns Policy

mobeye return policy
If you change your mind, and you do not want to keep your MobeyStore purchase, you have the right to cancel your order or return a product for any reason, within your statutory rights.

To return a product purchased from MobeyeStore, please send your intent to return or cancel to us any time prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s).

To exercise these rights, you need only provide us with a clear expression of your intent to return a product or cancel an order. You can notify us by either sending a message via the contact form, by calling us at +31 7 7850858 or sending an email to info(a)mobeye.eu.

Return Address:

Once you notify us of your intent to return, simply return the product with the original receipt, original and its included accessories to:

MobeyeStore
Poeldonkweg 5
5216 JX ‘s-Hertogenbosch
The Netherlands

You have a further 14 days after indicating your intent to return to then return your products.

Once we receive the product, we’ll provide you with a refund based on the original payment method within 14 days.

If you are not able to return the received products in whole or in part or only in a deteriorated condition, you shall have to compensate MobeyeStore to this extent for the value. You must only compensate MobeyeStore the value for the deterioration of the item if the deterioration is due to the handling of the item, which exceeds the testing of the characteristics and functional reliability of the items. “Testing the characteristics and the functional reliability” means to test and try out the relevant good, as this is possible and the usual practice in a shop.