Return and Refund Policy

mobeye return policy

If you change your mind, and you do not wish to keep your MobeyStore purchase, you have the right under your statutory rights to cancel your order or return a product for any reason.

To return a product purchased from MobeyeStore, you must send us your intention to return or cancel within 14 days of the date on which you, or a person designated by you, took physical possession of the product or products.

To exercise these rights, all you need to do is provide us with a clear statement of your intent to return a product or cancel an order. You can inform us by sending a message via the contact form, by calling us on +31 73 7850858 or by sending an email to info(a)

Once you have notified us of your intent to return, please return the product to us with the original receipt, original packaging and accessories supplied.

Return Address:

Poeldonkweg 5
5216 JX ‘s-Hertogenbosch
The Netherlands

After you have indicated that you wish to return a product, you have 14 days to return your products. The direct costs for returning these goods are for your account.

Once we have received the product, we will refund you within 14 days based on the original payment method.

If you cannot return the received products in whole or in part or only in a deteriorated condition, you must reimburse the value. You must only reimburse MobeyeStore the value for the deterioration of the item if the deterioration is due to the handling of the item, which exceeds the testing of the properties and functional reliability of the items. “Testing features and functional reliability” means testing and trying out the product, as is possible and customary in a store.