Ordering & Delivery

Ordering from MobeyeStore is straightforward and secure. This page walks you through everything from choosing the right product to delivery — and our team is on hand if you need any help along the way. For quick answers, see our Customer Service FAQ.

What to Know About the Ordering and Delivery Process

Get in touch with us by email or phone if you need any help. You can find our contact details on the contact page.

Choose Your Product

Our shop is organised by category, accessible via the sidebar menu on the shop page. All products are also listed under ‘Products’ in the navigation menu, or you can use the ‘Shop by Applications’ menu to find what you need. If you still can’t find a specific product, use the search box and enter a keyword or product name.

Full product specifications are available on each product page by scrolling down. For additional documentation, visit the support page.

Not sure which product is right for you? Use the contact form to ask our service team — we want to make sure you choose the correct product before ordering.

Choose Currency & Add to Basket

Customers in the United Kingdom can select GBP as their currency. Please select Pounds Sterling before adding a product to your basket. For all other countries, we recommend selecting EUR.

Click ‘Add to Basket’ to add an item to your basket. You’ll be taken to the basket page automatically.

Check the quantity before proceeding. To order more than one item, adjust the quantity and click ‘Update Basket’. To remove an item, click the ‘x’ to the left of the item — the basket updates automatically, and you can undo this if needed.

Click ‘Continue Shopping’ to go back to the shop without checking out.

Billing and Shipping Information

Open your basket by clicking the basket icon in the navigation bar or the link in the top menu. When you’re ready, click ‘Checkout’ and complete your address details. All customer data is transmitted via a secure connection.

VAT

Due to European tax regulations, VAT is adjusted based on the destination country at checkout. This may affect the final price you pay.

All products are subject to EU tax legislation. Prices are displayed in EUR (or GBP) including Dutch VAT (21%). The VAT rate for your destination country will be shown at checkout.

VAT number
If you are ordering as a company, enter your VAT number at checkout — this may affect the VAT charged.

Non-EU countries
Orders with both billing and delivery addresses outside the EU are subject to 0% VAT. If VAT is not automatically removed, contact our customer service and we’ll sort it out.

Please note that local customs taxes and duties are payable upon delivery.

Transport Costs

All prices exclude delivery costs. Shipping costs (ex VAT) by destination:

Shipping Address Different from Billing Address

By default, your billing address is used as the shipping address. If you need to deliver to a different address, fill in the delivery details at checkout.

Payment Methods

MobeyeStore accepts Credit/Debit Card, iDEAL | Wero, SOFORT Banking, Bancontact, EPS, Przelewy24 and KBC/CBC. Payment is collected securely by our payment service provider on behalf of Telecontrol Services, a trading name of Mobeye B.V.

If a payment fails, please check your details and try again, or contact us for help.

You’ll receive an order confirmation email automatically once your order is placed.

Delivery Time

We normally ship the next business day after payment is received. If there’s a delay beyond three business days, we’ll keep you updated. Delivery takes approximately 2–10 business days depending on your location.

Any Questions?

Contact us — we’re happy to help.