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Alarm Reporting with Mobeye: Forwarding Your Alarms to ARC via IP

ARC

In professional security, reliable alarm reporting to a control room is essential for managing risk effectively. At the centre of this process is the private Alarm Receiving Centre (ARC), a dedicated facility that operates around the clock to receive and respond to alarms in line with strict procedures. Its importance is most clearly seen when a mandatory 24-hour test report is not received, prompting immediate checks to confirm whether there is a technical fault or a genuine security concern that needs attention.

The Vital Function of Alarm Receiving Centres

An ARC serves as the central command hub of any professional security system, constantly receiving, validating, and processing alarm signals. Its purpose extends well beyond simply acknowledging alerts. The control room coordinates responses, relays critical information to relevant personnel, and oversees continuous monitoring and surveillance services. This makes the ARC the backbone of a secure, responsive, and resilient protection network — ensuring that every alarm, signal, and system test contributes to a seamless layer of safety.

Adapting to the Future: The End of Analogue Telephone Lines

In the Netherlands, 2023 marked a turning point for alarm reporting systems, with analogue telephone lines being phased out. This change drives the shift towards Internet Protocol (IP) communication, a move that the United Kingdom and other countries are expected to follow soon. Communications providers in the UK are replacing the technology they use to provide fixed telephone networks (landlines). For most customers, the upgrade is expected to be complete by January 2027. In this transition, ARCs now exclusively receive alarm messages via IP, creating a faster and more connected security system. One of the key standards used in this process is SIA DC/09.

Mobeye CM4100: A Universal Solution

The Mobeye CM4100 is designed for reliable alarm reporting to an ARC. It supports seamless IP communication using the standardised SIA DC/09 protocol, ensuring compatibility with industry requirements. With two available channels, zone information is merged into a single clear message for efficient processing.

How it Works

The Mobeye CM4100 connects to the alarm output of an existing system and also monitors power failures. Using LTE-M with 2G fallback, it communicates via the Mobeye Internet Portal, which forwards alarm data to the control room in SIA DC/09 format. A daily test message guarantees continuous communication.

Through the Mobeye Internet Portal, users can also add private contacts as alarm receivers alongside the ARC. Importantly, only alarm output messages are forwarded to the ARC, so separate consideration is needed for tamper or RF issues.

While the Mobeye SIM and portal service include free reporting to the ARC, customers must arrange their own ARC account.

Set-up in a Few Simple Steps:

  1. Connect the CM4100 to the alarm output (relay) of the alarm system.
  2. Power it with a 12V–24V supply or the adapter.
  3. Register the CM4100 on the Mobeye Internet Portal with the Mobeye SIM card.
  4. Provide Mobeye with the ARC details: prom number, IP address/port numbers, and message codes.
  5. Mobeye completes the configuration and sends an initial test message.
  6. Trigger a test alarm locally, confirm with the control room, and then remove the system from test mode.

Messages can also be sent to private contacts in parallel. Mobeye makes reporting your alarm system to a control room simple and reliable.

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