Customer Service FAQ

You do not need an account to place an order. However, creating one can save time at checkout, as your billing and delivery details are securely stored for future purchases. Your account information is never shared with third parties. Your shopping data is automatically deleted after a set period. You may also request deletion of your data at any time.

By default, our store uses EUR (€). Customers in the United Kingdom can pay in GBP by selecting pounds sterling before adding items to their basket. For all other countries, we recommend using EUR as the preferred currency.

If you need to make a change, contact us as soon as possible. We ship the next business day after payment, so there is a short window to make adjustments. Once an order has been dispatched, we are unable to make changes.

Cancellations can be requested before the order is dispatched. Contact us straight away and we’ll do our best to help. See our refund page for more details.

Contact us immediately and we’ll advise on the best course of action. Please do not return any items without contacting us first.

We normally ship the next business day after payment is received. If there’s a delay beyond three business days, we’ll let you know.

Yes. By default, your billing address is used as the shipping address. If they differ, fill in the separate delivery details during checkout.

Delivery takes approximately 2–10 business days depending on your location.

Delivery information will be provided by the courier. Visit the courier’s website and enter the tracking number.

We accept Credit/Debit Card, iDEAL | Wero, SOFORT Banking, Bancontact, EPS, Przelewy24 and KBC/CBC.

Yes. All transactions are processed securely by our payment service provider on behalf of Telecontrol Services, a trading name of Mobeye B.V.

Prices are displayed including Dutch VAT (21%). At checkout, the VAT rate is automatically adjusted to match your destination country. The final price shown at checkout reflects the correct rate for your location.

Yes. Enter your company VAT number at checkout, as this may affect the VAT charged.

Orders with both billing and delivery addresses outside the EU are subject to 0% VAT. If VAT is not automatically removed, contact us and we’ll correct it. Please note that local customs duties and taxes may apply upon delivery.

If your order is being shipped outside the EU, we require your EORI number to complete the customs documentation. Without it, your shipment may be delayed or held at customs. Please provide your EORI number when placing your order, or contact us before checkout if you have any questions.

Double-check your payment details and try again. If the problem persists, try a different payment method or contact us for assistance.

We use Mollie as our payment service provider. It is a secure and trusted company that processes online payments for webshops and other organisations. Mollie is based in the Netherlands and is licensed by the Dutch Central Bank (DNB).

MobeyeStore.com is operated by Mobeye BV. Telecontrol Services is a trading name of Mobeye BV.

Use the ‘Shop by Applications’ page to find products suited to your use case. Full specifications are available on each product page. If you’re still unsure, contact our service team — we’ll make sure you choose the right product before ordering.

Use the search box on the shop page and enter a keyword or product name. If you still can’t find it, get in touch and we’ll help you locate it or advise on a suitable alternative.

Manuals and datasheets are available under the download tab on the product page. For older versions, visit the support page and search for the relevant product.

The Mobeye SIM card is included in most deliveries and can be activated online via the Mobeye Portal. If the SIM card is missing, you can request one free of charge by providing the device type and your address.
The Mobeye SIM card is PIN-protected and works exclusively in a Mobeye device. Do not insert it into any other device. For more information about the Mobeye SIM card, visit: mobeye.com/en/sim-cards.
If you experience any problems or have questions regarding operation, please consult Mobeye.

Details on the rates for using the Mobeye Portal and SIM card can be found at mobeye.com/en/sim-portal.

If you do not remember your user name for the mymobeye.com portal, please contact us.

You can request a new password via the login screen on mymobeye.com. To do this, you will need your user name and the email address registered in your user data. A new password will be sent to your email address. If you do not receive it, please check your spam folder. If you do not remember your details, please contact us for assistance.